100% Satisfaction Guarantee
As our valued customer, if you're unhappy with the product, we're unhappy. It is very simple!We want you to be absolutely confident in every order you placed. If you are not satisfied with the product,we promise that you can return this item for any reasons after you buy it.Even though you just didn't like it.We can give you a guarantee that you can get full refund or replacement if you return it.We are kindly remind you that you should pay for the return shipping fee.
Service Guider
Q:Do you offer drop shipping service?
A:Yes, we offer drop shipping service.You can leave us the receiver's name, address and phone number on aliexpress when you place the order.We'll send the package according to the address information you have left.
Q:Is there any discount for bulky order?
A:Yes, we can provide wholesale price and faster shipping method for bulky order. If you are a wholesaler,please feel free to contact us by TradeManager or email, we will reply you within 24 business hours(except holiday).
Q:
Shipping
We ship worldwide by DHL,FedEx,UPS,TNT,ePacket,EMS,China Post Air Mail,China Post Ordinary Small Packet Plus
,Correos Economy ,AliExpress Saver Shipping ,AliExpress Standard Shipping,ePacket
and so on.You can select the shipping method you need. USUALLY ORDER LESS THAN $5 WE SEND IT VIA China Post Ordinary Small Packet Plus
We are not responsible for delays or other issues that are the responsibility of the shipping service. However we will help you to track the package until you get.
Please notice that we don’t pay any Duty or Tax for you if your order was been held in your Custom.Any import charges or fees are the buyer's responsibility. If the package cant be delivered because of the buyers reason (including refusing to sign), buyer should afford all the extra cost.
If you have any special requirement about the declaration, please leave us a note when you place the order.
Feedback
Important!!! Please feel free to contact us before leaving a Neutral or Negative feedback, we will resolve the issue immediately.
Your satisfaction and comments are very important to us. If you like our products and service, please take a minute to leave us a positive
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heavonly.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of heavonly.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of heavonly.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://heavonly.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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